Returns and Refunds
We will do our best to ensure that you are happy with your purchase from The Piercery and that you receive quality, high-end goods. If you are not absolutely satisfied with your product, we will strive to resolve your problem as quickly as possible and will either refund you, or replace the goods, as the case may be, subject to the terms set out below.

Exceptions to returns and exchanges
For hygienic reasons, we cannot accept returns of earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange for any personalised item, nor for any resized, engraved, repaired, or special-order goods. The Piercery will not be held responsible for jewellery offered that may change according to your anatomy.

Defective Goods
What is a defect? A defect is an imperfection in the goods, or any characteristic of the goods, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. A defect will not result from excessive wear, impact, negligence; failure, tampering or non-adherence to aftercare, cleaning and care instructions.

In the event any of our goods are defective, within 6 months from purchase, we will either refund you, repair the goods or replace the goods, as the case may be – once we have received the product and inspected the goods, we will discuss these options with you.

The Piercery will have no liability or obligation to you in respect of any goods which have been subjected to abuse, misuse, improper use, negligence, accident, alteration or tampering at the hands of the customer.

In order to process the return of defective goods, you must:

Contact our customer service via hello@thepiercery.co.za;
Provide your order number, your personal contact information, and specify the goods which are defective.

We will discuss collection or delivery with you, and once the goods have been inspected and a defect verified, we will send you a replacement or credit your account, whichever you choose.